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Triangle 2
Telephone Call us: +1.312.777.0990
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FAQ’s

We’re here to help! Below is a list of our frequently asked questions to help you make your stay with us at River Hotel a memorable one.

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While we’ll miss you, we know sometimes plans change. We allow free cancellations and changes until 6pm (NYC time), 48 hours prior to arrival. Any cancellations or modifications made after that time are subject to a charge of one night’s room plus tax. Please note there are no cancellation or changes allowed on reservations booked under the Non-Refundable Rate.

We do have waitlists and will notify you should rooms become available.

Pets are not permitted, except service animals.

Check-in time is 3pm; check-out time is Noon. Early check-in or late check-out can be arranged for a minimal charge if available at the time of check-in.

You can check in as late as 6am the day after you are due to arrive. Your credit card automatically guarantees your room. If you are checking in late and know this, please advise when making the reservation or call the hotel directly the day of arrival.

We are happy to store your luggage either on arrival in the morning if there are no rooms available to check into, or upon departure. A Guest Service Manager at the Reception Desk can do this for you.

Yes, we have a Fitness Center with cardio equipment and free weights. Additionally, we will deliver exercise equipment and yoga kits to your room at no additional charge.

River Hotel offers room service which includes menus from Bella Bacino’s Italian Bistro & Pizzeria. Additionally, we offer a unique, multi-menu delivery service from area restaurants. A member of our staff will securely deliver the order to your room and the charges can be applied to your room bill.

Same day valet cleaning and complimentary self-service laundry are available at River Hotel.

Safe and convenient valet parking is available at a rate of $53 per night with in and out privileges.

Guests must be at least 18 years old to check in to our rooms.

Free high-speed Wi-Fi is available in all guest rooms and throughout our hotel.

Special Non-Refundable Rate

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When you know you plans won’t change – save 10% off the Best Available Rate.

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