Frequently Asked Questions

What is your cancellation policy?

Cancellations made after 12 noon local hotel time one day prior to arrival will result in a charge equivalent to one night room and tax.

Do you have a reservation waitlist?

We do have waitlists and will notify you should rooms become available.

Do you permit pets?

Pets are not permitted, except service animals.

What is your check in and check out time?

Check in time is 3pm; check out time is Noon. Early check in or late check out can be arranged for a minimal charge if available at the time of check in.

How late can we check in?

You can check in as late as 6am the day after you are due to arrive. Your credit card automatically guarantees your room. If you are checking in late and know this, please advise when making the reservation or call the hotel directly the day of arrival.

Can someone hold luggage?

We are happy to store your luggage either on arrival in the morning if there are no rooms available to check into, or upon departure. A Guest Service Manager at the Reception Desk can do this for you.

Is there a fitness room?

Yes. Additionally, we will deliver exercise equipment and yoga kits to your room at no additional charge.

Do you have room service?

The River Hotel offers room service which includes a menu from Bella Bacino’s. Additionally, we offer a unique, multi-menu in room delivery service from area restaurants. A member of our staff will deliver the order to your room and the charges can be applied to your room bill.

Do you have laundry services?

Same day valet cleaning and complimentary self-serve launderette are available at The River Hotel.